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Energy & Resources

AI Agents & Automation for Energy & Utilities

Optimize generation, transmission, and customer operations across the energy transition.

AI for utilities, IPPs, and energy retailers — grid through customer.

Market Context

  • $10T

    Annual energy transition investment needed

  • 20-30%

    Of energy waste in commercial buildings addressable

  • 60%+

    Of utility customer-service contacts are routine

  • $150B+

    Annual US grid modernization spend

Industry View

Where AI changes the operating model.

Energy and utilities are navigating the largest infrastructure transition in a generation while running 24/7 critical operations. AI is now central to grid optimization, asset reliability, and customer experience.

ClearForge builds production AI for utilities and energy operators that lift reliability, compress cycle times, and improve customer outcomes.

Energy Value Chain

The first places to look for AI value.

Start with the functions where work is most measurable, repeated, and constrained. The full Energy value chain stays available below: 16 addressable activities across 4 functions.

AI agent
Predictive model
Copilot
Workflow automation
01

Generation & Trading

Forecast better, dispatch smarter, trade tighter.

  • Load + renewable forecasting

    Predictive model

    Forecast load and renewable generation by interval and zone

    20-40% forecast error reduction

  • Dispatch optimization

    AI agent

    Optimize unit commitment against forecast and constraints

    2-5% reduction in production cost

  • Power-trading copilot

    Copilot

    Recommend trading strategies based on signals + risk limits

    Lift trading P&L per trader

  • Asset-performance monitoring

    Predictive model

    Predict equipment performance degradation in plants

    Reduce unplanned outages 20-40%

02

Grid Operations

Lift reliability and accelerate restoration.

  • Outage-prediction model

    Predictive model

    Predict outage probability by feeder using weather + asset data

    Pre-position crews, reduce SAIDI 10-20%

  • Outage-restoration agent

    AI agent

    Optimize crew routing and dispatch during storm events

    Faster restoration, fewer customer-minutes lost

  • DER-orchestration model

    Predictive model

    Coordinate distributed energy resources across grid

    Defer T&D capex

  • Asset-inspection automation

    Predictive model

    Vision models inspect lines, poles, transformers from drone imagery

    Broader inspection coverage with exception review queues

03

Customer Operations

Self-service the routine, escalate the complex.

  • Service-request agent

    AI agent

    Agent handles billing, outage status, service starts/stops

    50-70% deflection of inbound contacts

  • Bill-explanation copilot

    Copilot

    Generate plain-language bill explanations for customer questions

    CSAT lift, fewer escalations

  • Energy-efficiency agent

    AI agent

    Recommend efficiency improvements by customer usage profile

    Higher program participation with cohort-level tracking

  • Collections optimization

    Predictive model

    Recommend collection strategy by account

    Reduce DSO, lift collection rate

Full Value ChainView 1 more functions and every activity+
04

Field & Maintenance

Get the right tech, with the right truck, to the right job.

  • Work-order triage

    AI agent

    Classify work orders, assign tech skill, predict duration

    First-time-fix lift 15-30%

  • Mobile-tech copilot

    Copilot

    Field tech assistant with manuals, schematics, and AR overlays

    Lift productivity per tech

  • Inventory & truck-stock agent

    AI agent

    Recommend truck-stock loadout by predicted job mix

    Reduce return-trips 20-40%

  • Vegetation-management model

    Predictive model

    Identify vegetation risk areas from imagery

    Reduce vegetation-caused outages

Industry Challenges

Where Energy operators are losing margin today

Energy-Transition Complexity

Utilities are integrating DERs, EVs, and renewables while keeping the grid stable.

$10TEnergy transition investment

Customer Operations Cost

Most service contacts are routine billing/outage questions that can be deflected to AI.

60%+Of contacts are routine

Grid-Modernization Pace

Aging infrastructure plus rising demand means smarter, faster decisions on capex.

$150B+Annual US grid modernization

Reliability Pressure

Customers expect always-on service. AI-driven prediction and restoration moves SAIDI/SAIFI numbers.

20-30%Of energy waste addressable

The Forge Method

How ClearForge ships AI for Energy operators.

The Forge Method for utilities targets the workflow with the highest reliability + economic impact — usually outage prediction, work-order triage, or customer service. Sprint deploys agents integrated to OMS, CIS, and field-mobile systems. Scale runs continuous improvement with regulated audit trails.

4 wks

Forge Diagnostic

10 wks

Forge Sprint to production

Ongoing

Forge Scale operating cadence

Get a custom value chain for your business.

Forge Intelligence™ generates a personalized AI value chain from your website — every function, every activity, with the specific automations we'd ship first.