AI systems for telecommunications.
The workflow pattern we see in this industry, and what we would build for it.
01
Call arrives
A customer calls about billing, a plan change, or a fault. The agent works across OSS and BSS screens.
02
Script walked
Troubleshooting follows the same script for every caller. Handle time stretches and queues grow.
03
Truck roll booked
When the script runs out, a tech is dispatched. Many rolls were never needed.
04
Churn found late
The customer leaves weeks later. The warning signs were in the data and nobody was looking.
A service triage agent.
An agent that resolves routine contacts from live account and network data, routes the rest to the right specialist, flags likely-unnecessary truck rolls, and surfaces at-risk customers while there is time to act. Your team keeps the final say on every dispatch and every save offer. The agent removes the script, not the service.
10 to 14 weeks from kickoff to a live production system. We stay through adoption.
Eval harness
Checks agent outputs against a test set before release.
Reliability gates
Hard checks the system must pass before it ships.
Live production system
The working system in your stack, not a report.
Adoption Mile
To the 70 percent weekly-active bar by day 90.
Network operations time on routine triage
20 to 30 percent
IllustrativeChurn detectable 30 to 60 days ahead
15 to 25 percent
IllustrativeHandle time reduction from data-first triage
Varies by product mix
Illustrative
Ranges are industry observations for orientation. They are not ClearForge results. Our results live on the proof page.
See the proofStart where every engagement starts. The fixed-fee Diagnostic maps this workflow in your call center in 2 weeks.
Starting point · Forge Diagnostic